PUTTV
Legal

Customer Agreement

Version 1.4 · Last updated 17 August 2026 · Applies to every PUTTV account.

Plain-English summary (the numbered sections below are the actual agreement — if they conflict with this summary, they win):
  • You get one free screen (with a watermark); paid plans are billed per screen and you can cancel any time.
  • If you buy a Founding Lifetime plan, "lifetime" means for as long as we keep running PUTTV — it covers the number of screens you bought, and it isn't refundable for change of mind.
  • Your content stays yours. You're responsible for having the rights to show it, and for what appears on your screens.
  • We run the platform and push updates over the air. Features can change, and we don't promise a specific uptime level yet.
  • Don't abuse the service, don't pair screens you don't control, and keep your API keys secret.
  • We collect what we need to run the service and we don't sell your data.

1. Who this agreement is between

This Customer Agreement (the "Agreement") is between Guycon Pty Ltd (ABN 36 618 914 480), trading as PUTTV ("PUTTV", "we", "us"), and the person or organisation that creates a PUTTV account ("you", the "Customer"). If you create an account on behalf of an organisation, you confirm you have authority to bind that organisation, and "you" means the organisation.

You accept this Agreement by creating an account, by clicking a button that references it, or by using the Service — whichever happens first. If you do not agree, do not use the Service.

2. The Service

The "Service" is PUTTV's hosted digital-signage platform, including:

  • the web dashboard at app.puttv.io and the template editor;
  • the REST and Socket.IO API at api.puttv.io;
  • the browser-based display at tv.puttv.io;
  • the downloadable device software images for Raspberry Pi and x86 devices (the "Device Software"); and
  • related documentation, pairing, and over-the-air update infrastructure.

The Service lets you pair display devices to your account and push content ("Templates") to them from a browser or the API.

3. Accounts and eligibility

  • You must provide accurate account information and keep it up to date.
  • You are responsible for everything done through your account and your API keys. Keep credentials and API keys confidential; tell us promptly at the address in section 17 if you suspect unauthorised access.
  • The Service is intended for business and organisational use by people at least 18 years old.
  • You may only pair devices and screens that you own or are authorised to control.

4. Plans, fees, and billing

Free tier

The free tier allows one screen and displays a watermark. We may change the limits of the free tier on reasonable notice.

Paid plans

  • Paid plans are priced per screen and billed in advance on a recurring (monthly or annual) basis through our payment provider, at the prices shown at the time you subscribe.
  • Subscriptions renew automatically until cancelled. You can cancel at any time from the dashboard; cancellation takes effect at the end of the current billing period, and amounts already paid are non-refundable except where the law (including the Australian Consumer Law) requires otherwise.
  • We may change prices with at least 30 days' notice; changes apply from your next billing period after the notice.
  • Prices are charged in the currency shown when you subscribe and are exclusive of GST and other applicable taxes, which are added where required.
  • If a payment fails and remains unpaid after reasonable notice, we may downgrade or suspend the affected screens.

Founding Lifetime plans

We may from time to time offer a limited number of Founding Lifetime plans: a single up-front payment instead of a recurring subscription. If you buy one, the following applies in addition to the terms above.

  • What "lifetime" means. A Founding Lifetime plan lasts for as long as we continue to provide the Service to customers generally. It is the lifetime of the Service — not your lifetime, and not a promise that the Service will operate for any particular period. See section 11 (availability and changes), which applies to Founding Lifetime plans in the same way as to any other plan.
  • Screen limit. Your plan entitles you to the number of screens stated at the time of purchase, and no more. It is not an unlimited-screen plan. To run additional screens you can buy a further plan (while available) or a per-screen subscription; entitlements add together.
  • What is included. The plan covers the paid ("Business") feature set as it exists at the time of purchase, together with improvements we later make generally available to paid plans at no extra charge. We may in future release substantial new modules, or features that carry material third-party or per-use costs, as separately priced options. Those are not included.
  • Hardware is separate. The plan covers the hosted Service only. Any Raspberry Pi, mini-PC, screen, or other hardware is purchased separately and is not included.
  • Limited availability. Founding Lifetime plans are offered in limited numbers and may be withdrawn, changed, or sold out at any time. Withdrawal does not affect plans already purchased.
  • Account-bound. The plan attaches to the account that bought it and may not be resold, sublicensed, or transferred without our written consent, which we will not unreasonably withhold for a genuine sale or restructure of your business.
  • Ending the Service. If we decide to stop providing the Service, we will give you at least 90 days' notice and a way to export your Templates and data. We do not offer pro-rata refunds of a Founding Lifetime payment on the basis that the plan has ended, except where the Australian Consumer Law or other law requires otherwise — and nothing in this paragraph limits your rights under section 12.
  • Refunds. Founding Lifetime payments are one-off and are not refundable for change of mind. Your rights under the Australian Consumer Law, including for a major failure of the Service, are not affected and cannot be excluded by this Agreement.
  • Fair use of updates and downloads. Device Software updates are large files delivered over the air at our cost, and a Founding Lifetime plan has no recurring revenue to fund them indefinitely. We may therefore apply reasonable fair-use limits to update and image downloads — for example, a cap on the number of update downloads per screen in a given period, rate limiting, or requiring screens to update on a schedule we set. We will not apply limits that stop a screen receiving updates that are necessary for security or for the Service to keep working, and we will give notice of any limit that would materially affect normal use.
  • Misuse. If we terminate your account for a serious or repeated breach of section 6 (acceptable use), the plan ends with it and no refund is payable.

5. Your content

You retain all rights in the Templates, media, data feeds, and other material you upload to or display through the Service ("Customer Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Customer Content solely to provide and support the Service.

You are solely responsible for Customer Content, including:

  • having all rights, licences, and consents needed to display it — signage screens are public displays, so this includes any public-performance or venue licences required for music, video, images, or broadcast material;
  • its accuracy and legality, including compliance with advertising, consumer-protection, and industry-specific rules that apply to your business; and
  • anything displayed via URLs, data feeds, or HTML you point the Service at.

We do not monitor Customer Content, but we may remove or refuse content that we reasonably believe is unlawful or breaches this Agreement.

6. Acceptable use

You must not, and must not permit anyone else to:

  • use the Service to display or transmit material that is unlawful, infringing, defamatory, or deceptive;
  • interfere with or disrupt the Service, other customers, or screens and devices you are not authorised to control;
  • probe, scan, or test the vulnerability of the Service except with our prior written consent;
  • use the API in a way that imposes unreasonable load — we may apply rate limits to protect the platform;
  • resell, white-label, or provide the Service to third parties as a service bureau without our written consent; or
  • copy, modify, or reverse-engineer the Service or Device Software except to the extent a right to do so cannot be excluded by law.

7. Device Software and your hardware

  • We grant you a limited, non-exclusive, non-transferable licence to install and run the Device Software on hardware you control, solely to use the Service.
  • The Device Software updates itself over the air; by running it you consent to automatic operating-system and application updates.
  • You supply and are responsible for your own hardware, TVs, and internet connectivity. We are not responsible for hardware faults, display burn-in, power events, or the behaviour of smart-TV browsers running tv.puttv.io.
  • Features that control TV power (such as HDMI-CEC scheduling) depend on your TV's capabilities and may not work on all hardware.

8. No life-safety use

The Service is not designed or certified as an emergency-notification or life-safety system. You must not rely on it as your only means of delivering emergency, safety-critical, or time-critical warnings.

9. Privacy and data

We collect and handle the following to operate the Service:

  • Account data — name, email, and authentication data, processed through our sign-in provider (Auth0).
  • Customer Content — stored on our infrastructure (currently hosted in the European Union) and delivered to your paired screens.
  • Device and usage data — device identifiers, pairing status, IP addresses, and service logs used for operating, securing, and improving the Service.
  • Billing data — handled by our payment provider; we do not store full card numbers.

We do not sell personal information. We share it only with the service providers above as needed to run the Service, or where the law requires. When your account is closed we delete or de-identify your data within a reasonable period, except what we must keep for legal or accounting reasons. We handle personal information in accordance with the Australian Privacy Principles; contact us at the address in section 17 for access or correction requests. If we publish a standalone Privacy Policy, it will apply in place of this section.

10. Our intellectual property; feedback

We (and our licensors) own the Service, the Device Software, and everything in them other than Customer Content. Apart from the licences expressly granted in this Agreement, no rights are transferred to you. If you give us feedback or suggestions, we may use them without restriction or payment.

11. Availability, support, and changes to the Service

We use reasonable efforts to keep the Service available and to give notice of planned maintenance, but we do not promise uninterrupted or error-free operation and no service-level commitment applies unless we agree one with you in writing. Support is provided on a reasonable-efforts basis via the contact address in section 17. We may improve or modify the Service over time; if a change materially reduces the core functionality of a paid plan, you may cancel and we will refund the unused portion of any prepaid fees for the affected screens.

12. Warranties and consumer guarantees

Except as set out in this Agreement, the Service is provided "as is" and we exclude all conditions, warranties, and guarantees that can lawfully be excluded.

Australian Consumer Law. Nothing in this Agreement excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded. Where the law permits us to limit our liability for breach of a non-excludable guarantee, our liability is limited, at our option, to resupplying the affected services or paying the cost of having them resupplied.

13. Liability

To the extent permitted by law, and subject to section 12:

  • neither party is liable to the other for loss of profits, revenue, goodwill, or data, or for indirect or consequential loss; and
  • our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us in that period (or AUD $100 if you have paid none); and
  • if you hold a Founding Lifetime plan, that limit is instead the amount you actually paid for that plan. A one-off payment would otherwise fall outside the 12-month measure in later years, leaving you with a lower cap than you bargained for — which is not what either of us intends.

These limits do not apply to your payment obligations, your liability under section 14, or liability that cannot be limited by law.

14. Your indemnity

You indemnify us against claims, losses, and expenses (including reasonable legal costs) arising from Customer Content, your breach of sections 6 or 7, or your unlawful use of the Service, except to the extent we caused the loss.

15. Term, suspension, and termination

  • This Agreement applies while you have an account. You may close your account at any time from the dashboard or by contacting us.
  • We may suspend or terminate your access immediately if you materially breach this Agreement, if your use creates security or legal risk, or if fees remain unpaid after reasonable notice. Where practical we will warn you and give you a chance to fix the problem first.
  • We may also terminate for convenience on 30 days' notice, in which case we will refund the unused portion of any prepaid fees.
  • On termination your screens stop receiving content. For 30 days after termination we will, on request, make your Templates available for export, after which we may delete them.
  • Sections 6 (licence ends, responsibility survives), 11, and 13–18 survive termination.

16. General

  • Changes to this Agreement. We may update this Agreement from time to time. For material changes we will give at least 30 days' notice by email or in the dashboard; continued use of the Service after the change takes effect is acceptance. The current version always lives at puttv.io/terms.
  • Governing law. This Agreement is governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.
  • Assignment. You may not assign this Agreement without our consent. We may assign it as part of a corporate reorganisation or sale of the business, with notice to you.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
  • Entire agreement. This Agreement (with your plan and order details) is the entire agreement between us about the Service and replaces any earlier discussions.
  • Severability. If any part of this Agreement is unenforceable, the rest remains in force.

17. Contact

Questions, notices, and privacy requests: info@puttv.io. We send notices to the email address on your account.